NST Entrepreneurship Minor · Founder Lab · Semester 3

Every class, every recap, one link

All the slides, labs and tools from Week 1 to Week 7, plus a full Weeks 1-7 revision room for the mid-sem: topic recaps, every formula, and worked examples. Use it in class, and come back when you revise.

Newton School of Technology
1

Start here

Week 7 is done. The mid-sem is next — this is the shortest path through it.

2

Week by week

Every class deck and lab, in order. Tap a week to open its links; everything opens in a new tab.

Start

Orientation

Why this track exists and what it expects from you · 3 links

W1

Founder Mindset

The evidence standard · 1 link

W2

Opportunity Recognition

Market reality and the power of story · 2 links

W3

Customer Discovery

The Mom Test and interview design · 1 link

W4

Problem Validation

Is this actually a problem? · 3 links

W5

Market Research

TAM, SAM, SOM and "we can get 1%" · 1 link

W6

ICP

Who exactly are you building for? · 2 links

W7

Ideation & Prioritisation

Choose one bet and measure it · 3 links

3

The three tools

Built for this course. Nothing saves, nothing needs a login — open and use.

Prioritisation Sprint tool

Decision matrix, ICE, RICE and MoSCoW on your own opportunities. Exports your Week 8 Gate 1-pager and 30-second defence.

Score your opportunities →

Pricing Strategy: live session

The pricing deck as a working session: pricing room, tier lab, AI cost-per-request calculator, and price your own project.

Open the pricing room →

Midterm practice app

Weeks 1-7 flashcards, a 16-question quiz with explanations, number drills with fresh numbers, and 3 practice cases with model answers.

Start practising →
4

The revision room

Everything Weeks 1-7, condensed for the mid-sem. Read the formula sheet, open each week's recap, then check yourself against the worked examples.

A · The formula sheet

Every framework and formula from the course, and when to reach for it. If you memorise one screen, make it this one.

FrameworkThe ruleUse it when
Evidence ladderOpinion → intent → commitment → behaviour. Paid repeat customers are the gold standard; "I would buy this" is noise.Judging any demand claim, yours or a case's
Decision matrixWeighted score = Σ (weight% × score). 4-6 criteria, weights total 100, score 1-5 with evidence.Choosing between opportunities
ICEImpact × Confidence × Ease, each 1-10.Cutting a long list fast
RICE(Reach × Impact × Confidence) ÷ Effort in person-weeks. Confidence as a fraction: 7/10 = 0.7.Ideas differ in scale or cost
MoSCoWMust, Should, Could, Won't for the winning bet.Scoping what you actually build first
TAM · SAM · SOMTAM: everyone in the category. SAM: the portion you can realistically serve. SOM: what you can win first (Year 1).Sizing the market
Funnel conversionStep conversion = next step ÷ previous step. Overall = last step ÷ first step.Finding where the funnel leaks
CACPaid marketing spend ÷ customers from paid marketing.What one customer costs you
LTVPrice × average paid lifetime (revenue basis).What one customer is worth
LTV : CACLTV ÷ CAC. ~3:1 or better is healthy. Early ratios on tiny samples are directional, not verdicts.Whether growth pays for itself
Kill signalA numeric failure line written before the test, e.g. "<30% weekly usage → fail".Giving reality permission to prove you wrong
ScenariosBest, likely, worst case with a pre-committed walk-away line.Before committing to one bet

B · Week-by-week recaps

Each week in one line, the points the exam can actually test, and the trap to avoid.

W1

The anatomy of market fit

Demand is proven by evidence, not enthusiasm.

  • The Law of Verified Demand: evidence climbs a ladder. "I think this problem exists" is founder bias; "I would buy this" is noise; signed LOIs and deposits are commitment; paying repeat customers are the gold standard. If it is not logged with proof, it did not happen.
  • Engineering hubris: working code and a clean UI do not make the market show up. Startups die in silence because nobody cared. One acute workflow backed by recorded interviews beats 42 features.
  • Kodak invented the digital camera and buried it to protect 70-80% film margins. If a credible new product can destroy yours, fund a team to test it before a competitor does.
  • Burn rate is not product-market fit. Cash burn is a sedative; retention is the alarm clock. Watch for vanity metrics (GMV, downloads) rising while retention flatlines.
  • Startup, scale-up, SBU or agency: the label matters less than the engine. Pure software adds customers at near-zero marginal cost; a service agency scales with headcount.
The trap: Confusing building with validating. Shipping features feels like progress; only logged evidence is progress.
W2

Market reality and the power of story

Evidence makes it true; story makes it spread.

  • Demand, weakest to strongest: opinion, intent, commitment, behaviour. Customers lie politely. Transactions are less polite.
  • The NoPhone: people paid for a phone-shaped object that does nothing. They bought the meaning, not the features.
  • Evidence only, no story = ignored. Story only, no evidence = theatre. Evidence + story = a case people believe.
  • Watch for confirmation bias: once you love the story, every answer sounds like a yes. "87% validation" is not validation.
The trap: Treating a story people remember as proof people will pay. Story carries evidence; it never replaces it.
W3

Customer discovery and The Mom Test

Ask about their life, not your idea.

  • Words are not evidence. "Great idea!" and "I'd use it" cost ₹0 to say. "I'll pay now" is behaviour, and behaviour has a cost.
  • The Mom Test: not "Would you use this?" but "What did you do last time?" Past behaviour, not future opinion. Sell later; investigate now.
  • Flipkart: India is not the USA with ₹. Cash on delivery, last-mile logistics, trust. "I don't buy online" can mean "I don't trust the transaction", not "I don't want it".
  • Jobs to be done: what are they actually buying? Uber sells ETA, no bargaining and safety. Maggi sells hunger solved with low time and effort. Customers change behaviour to make progress.
  • Same words, different behaviour: two people say "campus laundry sucks". One uses it anyway; the other travels 3 km and pays ₹180 every Sunday. Behaviour reveals severity.
The trap: Collecting compliments and calling them validation. Compliments are free; commitments cost something.
W4

Problem validation

Real, painful, frequent, costly — or it is not a problem yet.

  • Four questions: Real? Painful? Frequent? Costly? If you cannot answer them, you are still guessing. Know whether it is a vitamin or a painkiller.
  • CampusFridge: 43 of 50 said "cool idea", 2 downloaded, 0 paid ₹99 — and a hostel fridge already existed. Interest is not payment.
  • Pain leaves footprints: frequency + severity + workaround + sacrifice = the real problem signal.
  • Count is not intensity: 8/10 who "have the problem" but do nothing is weaker than 3/10 who already search and pay for alternatives.
  • The full evidence ladder: I think → friends say → survey → interview → observed → pilot → LOI → paid → repeat → referral. An interview (level 4) is not the finish line.
  • Lab: the job stays, the market moves. Getting from A to B never changed; expectations did. Ask what the current solution still fails to do, and who feels that gap most.
The trap: Stopping at interviews. Level 4 on the ladder is where validation starts, not where it ends.
W5

Market research: TAM, SAM, SOM

Earn the number by narrowing; never inherit it.

  • The market funnel: people with the problem → often or seriously enough → already doing something about it → you can reach → you can serve → who will act. Also ask who is NOT your market.
  • TAM: everyone who could belong to the category. SAM: the portion you can realistically serve. SOM: what you can realistically win first (Year 1).
  • Good assumptions must survive arithmetic: 1,00,000 × 1% = 1,000, not 10,000.
  • Estimate vs evidence: "We can get 1%" is a model. "140+ paid sessions" is traction. Traction beats an unsupported percentage.
  • The competitor trap: a competitor is anything the customer chooses instead — direct, indirect, workaround, or doing nothing.
  • First 10, then 100, then 1,000. Don't start with "1% of India".
The trap: "We can get 1% of a huge market." A percentage without a narrowing story is a guess wearing a suit.
W6

ICP: who exactly are you building for?

"Students" is not an ICP.

  • The ICP funnel: market → segment (shared behaviour) → ICP (who you pursue first) → persona (learned through evidence). Narrow is not the same as proven.
  • A good test can fail. Write numeric kill signals before the test, e.g. "<30% weekly usage → fail". Give reality permission to prove you wrong.
  • Precision theatre: ₹1,450 CAC, 12.8× LTV:CAC, breakeven month 14 — how do you know? Estimate is not measurement. "I don't know yet" can be the smart answer.
  • Fake persona test: demographics describe; behaviour explains. When did the problem last happen, what did they do, how often, what did it cost?
  • User ≠ buyer ≠ gatekeeper: who has to say yes? An elderly parent uses it, the adult child buys it. A student uses it, the institution buys, staff gatekeep.
The trap: Personas built from demographics. Age and city describe a person; behaviour explains them.
W7

Ideation and prioritisation

Many problems, one bet — chosen with visible judgement.

  • Decision matrix: 4-6 criteria, weights totalling 100, score 1-5 with evidence. Weighted score = Σ (weight × score). Highest total advances.
  • ICE: Impact × Confidence × Ease, each 1-10. Fast for cutting a long list, but multiplying hides the weak factor.
  • RICE: (Reach × Impact × Confidence) ÷ Effort in person-weeks. Better when ideas differ in scale or cost; reach and effort are easy to flatter.
  • MoSCoW and scenarios: Must, Should, Could, Won't for the winner. Best, likely and worst case with a pre-committed walk-away line.
  • Why gut feel fails: recency bias, founder-fit bias, loudest-voice bias. A scoring model makes judgement visible in the weights.
  • When ICE and RICE disagree, RICE is telling you about reach and effort: it rewards scale and penalises cost. Know why before you pick.
The trap: Gut feel dressed as analysis. If the weights appear after the answer, the model is theatre.

C · Worked examples

Six calculations the way you should write them in the exam: formula first, arithmetic second, interpretation last.

Decision matrix

Weights 35 / 25 / 20 / 20, scores 4 / 3 / 5 / 2

  1. 0.35 × 4 = 1.40
  2. 0.25 × 3 = 0.75
  3. 0.20 × 5 = 1.00
  4. 0.20 × 2 = 0.40
  5. Total = 3.55

Write the weights first, then each product, then the total. The method is most of the marks.

ICE

Impact 6, Confidence 8, Ease 9

  1. ICE = 6 × 8 × 9
  2. = 432

One line. But note what a 0 in any factor does: the whole score collapses.

RICE

Reach 2,000/month, Impact 7, Confidence 50%, Effort 2 person-weeks

  1. Confidence 50% = 0.5
  2. RICE = (2,000 × 7 × 0.5) ÷ 2
  3. = 7,000 ÷ 2 = 3,500

Convert confidence to a fraction before multiplying. Effort divides: double the effort, half the score.

TAM → SAM → SOM

TAM 40,000 students; 30% print weekly (SAM); you can operate on campuses covering 10% of them this year (SOM)

  1. SAM = 40,000 × 30% = 12,000
  2. SOM = 12,000 × 10% = 1,200

SOM is students reached, not customers won. Say that out loud — it is the difference between a model and a fantasy.

Funnel

8,000 visitors → 1,200 sign-ups → 480 first plans → 160 trials → 64 paying

  1. Visitor → sign-up: 1,200 ÷ 8,000 = 15%
  2. Sign-up → first plan: 480 ÷ 1,200 = 40%
  3. First plan → trial: 160 ÷ 480 = 33.3%
  4. Trial → paying: 64 ÷ 160 = 40%
  5. Overall: 64 ÷ 8,000 = 0.8%

The biggest drop (85% at the top) is not automatically the fix. Cold traffic always leaks; the 60% lost after sign-up is higher-intent and cheaper to repair.

CAC, LTV, LTV:CAC

₹24,000 paid spend brought 30 customers. ₹249/month, average paid lifetime 4 months

  1. CAC = ₹24,000 ÷ 30 = ₹800
  2. LTV = ₹249 × 4 = ₹996
  3. LTV:CAC = 996 ÷ 800 = 1.25 : 1

1.25:1 means each paid customer barely pays back. And at 8 weeks old, the 4-month lifetime is an estimate — call it directional, not a verdict.

D · How the exam thinks

  • Evidence diagnosis. You get exhibits (surveys, interviews, pilot numbers) and must pick the decision-relevant facts, say what each proves and what it does not, then conclude: yes, no or partly. Any conclusion scores if it is evidence-backed.
  • Scoring and calculations. ICE, RICE, decision matrices, TAM/SAM/SOM, funnels, CAC and LTV. Write the formula, then the arithmetic — method carries marks even when a number slips.
  • The decision. Continue, narrow, pivot or stop — with your ICP, strongest evidence, biggest contradiction, riskiest assumption, and a next experiment with success and failure thresholds written before you run it.
  • No single right answer. A well-reasoned Stop is as valid as a well-reasoned Continue. There are right calculations and better-supported arguments, not magic words.
Ready to test yourself? The midterm practice app has the flashcards, a 16-question quiz with explanations, number drills with fresh numbers every time, and three full practice cases with model answers.
5

Mock midterm

Three full practice cases in the shape of the written paper: same structure, same mark split, same moves — new ventures, new numbers. Write your answers on paper first, then open the model answers and marking notes.

Practice, not the real paper. These cases are invented for training and share nothing with the actual exam but its shape. Time yourself honestly: 100 marks, 120 minutes across all three. Show your working — method carries marks even when a final number slips, and a well-reasoned Stop scores as well as a well-reasoned Continue.
P1

GearPool: peer-to-peer lab equipment rental

Market, customer evidence & opportunity decision · 35 marks · 40 min

Two second-year students keep running into the same problem: lab courses demand equipment (scientific calculators, Arduino kits, measuring tools) that students buy, use twice, and never touch again. They are considering GearPool, a peer-to-peer rental service where kit owners list equipment and renters pay per day. Their working hypothesis: "Engineering students need affordable short-term access to expensive lab equipment."

Exhibit 1 — Survey (sent to 240 students, 120 responded)

StatementStudents agreeing
Have needed lab equipment they did not own at least once84
Bought equipment they used only once or twice39
Would "probably rent" from a peer rental service73

Exhibit 2 — Interviews (18 of the 84 who had needed equipment, selected at random)

Behaviour observedNumber / 18
Borrowed or asked someone for equipment in the last month13
Could show the actual request (chat or message)10
Could not get the equipment in time for at least one lab8
Said they would pay ₹150/day to rent a kit right now9
Agreed to join a WhatsApp rental pilot7
Actually listed or rented in the pilot4
Actually paid ₹150 during the pilot2

Exhibit 3 — Candidate segments

Segment A — All engineering undergradsSegment B — Students in equipment-heavy lab coursesSegment C — Students owning rentable kits
Population6,0001,100400
Frequency of painLowHigh— (supply side)
ReachHighHighMedium
Existing alternativeMany, variedBorrowing from batchmates—

Q1AEvidence diagnosis10 marks

Identify the three most decision-relevant pieces of evidence across Exhibits 1-2. For each, state (i) what it tells you and (ii) what it does NOT prove. (2 marks each = 6 marks)

Then answer: does the evidence currently support the original hypothesis? Answer yes, no, or partly — your conclusion must be evidence-backed, not a guess. (4 marks)

Model answer + marking notes
Model answer

Strong answers typically pick from: 9/18 said they would pay ₹150/day right now → tells you stated willingness to pay; does not prove actual payment behaviour. 2/18 actually paid during the pilot → tells you real, weak but non-zero commitment; does not prove it converts consistently or at scale. 8/18 could not get equipment in time for a lab → tells you the borrowing workaround has real friction; does not prove people will pay to remove that friction rather than keep borrowing. 4/18 actually joined the pilot despite 7 agreeing → the intent-to-action drop-off is itself evidence of weak commitment.

Verdict (4 marks): the strongest answers land on "partly" — real friction exists (13/18 borrowed last month, 8 missed a lab), but the SAID→DID drop-off (73 said probably-rent → 9 said they would pay → 7 agreed → 4 joined → 2 paid) is steep, so the hypothesis is only weakly supported so far. Full marks are available for a yes or a no if the evidence citation is genuinely strong and internally consistent — the conclusion is never penalised, only an unsupported one.

Marking: 2 marks per evidence piece (tells + does-not-prove), 4 for the verdict. Reward the shape of the reasoning, not the chosen word.

Q1BICE and RICE10 marks

The founders are considering two experiments: (E1) WhatsApp pilot in one department — Impact 7, Confidence 8, Ease 8, Reach 120/month, Effort 1 person-week. (E2) Rental app MVP + campus ads — Impact 8, Confidence 5, Ease 5, Reach 2,500/month, Effort 3 person-weeks.

Using ICE = Impact × Confidence × Ease and RICE = (Reach × Impact × Confidence) ÷ Effort (use Confidence ÷ 10 for RICE), calculate both scores for both experiments and rank them under each method. (6 marks) Then, in 2-3 sentences: why do ICE and RICE disagree here, and which would you trust for deciding the NEXT experiment? Your thought process matters. (4 marks)

Model answer + marking notes
Model answer

E1 WhatsApp pilot: ICE = 7 × 8 × 8 = 448. RICE = (120 × 7 × 0.8) ÷ 1 = 672. E2 App MVP + ads: ICE = 8 × 5 × 5 = 200. RICE = (2,500 × 8 × 0.5) ÷ 3 = 10,000 ÷ 3 ≈ 3,333.

ICE ranks the WhatsApp pilot first (448 vs 200); RICE ranks the app first (3,333 vs 672). They disagree because RICE adds the two terms ICE ignores: Reach rewards the app’s scale 20× over, and Effort divides — the pilot’s cheapness helps it far less under RICE than its high Ease helps it under ICE. Accept either pick with reasoning; early-stage teams reasonably favour ICE for a first cheap test, and that reasoning earns full marks.

Marking: 1 mark per correct score (4), 1 per correct ranking under each method (2). Method marks apply — right formula, slipped arithmetic loses 1, not all 6.

Q1CMarket sizing8 marks

Assume: TAM (engineering undergrads in the founders— state) = 300,000. Discovery suggests students behaviourally matching Segment B are roughly 18% of any student population. The founders can realistically operate on campuses covering 10% of the state total this year.

Calculate TAM, SAM, and SOM, stating in one line what each number represents. (6 marks) Name two assumptions that could make this SOM misleading. (2 marks)

Model answer + marking notes
Model answer

TAM = 300,000 — every engineering undergrad in the state. SAM = 300,000 × 18% = 54,000 — the portion behaviourally in Segment B. SOM = 54,000 × 10% = 5,400 — the share reachable on campuses the founders can actually operate on this year.

Assumptions that could make SOM misleading (any two): the 18% Segment-B estimate came from a small interview sample (n=18) and may not generalise; "10% of campuses" assumes those campuses behave like the surveyed one; SOM as calculated is population reached, not customers won — no conversion assumption exists yet.

Marking: 2 per correct figure with its one-line meaning (6), 1 per misleading assumption (2). Correct method with an arithmetic slip loses 1 mark, not the question.

Q1DFounder decision7 marks

You have ₹25,000 and three weeks. Choose one: Continue as proposed / Narrow the customer or problem / Pivot to a different opportunity the evidence points to / Stop. Whichever you choose, state in one line each: your ICP, your strongest evidence, your biggest contradiction in the evidence, your riskiest remaining assumption, your next experiment with a stated success and failure threshold, and one thing you will deliberately NOT build yet. (1 mark per item, 7 items)

A well-reasoned Stop can score full marks. There is no credit simply for choosing Continue.

Model answer + marking notes
Model answer

Model answer (Narrow): ICP — second-year students in equipment-heavy lab courses on the two pilot campuses. Strongest evidence — 13/18 actually borrowed equipment last month and 2 paid in the pilot (behaviour, not opinion). Biggest contradiction — 73 said "probably rent" but only 2 paid. Riskiest assumption — kit owners will list (Segment C, the supply side, was never interviewed). Next experiment — recruit 20 kit owners and 40 renters on one campus for three weeks; success = ≥25% of renters complete at least one paid rental AND ≥8 owners list; failure = under 10% of renters pay anything. Won’t build — the rental app MVP and automated payments.

Marking: 1 mark per item present and evidence-linked, whichever path is chosen. A Stop decision with all seven items filled in coherently is full marks. The experiment line must carry numbers — adjective-only thresholds ("if it goes well") lose that mark.

P2

TutorTap: peer tutoring on demand

Growth, unit economics & business viability · 30 marks · 35 min

TutorTap is a student-built app that matches juniors with senior peer tutors for one-hour subject sessions. Six weeks of data are below. (For this case, treat the monthly subscription figure as the value delivered per customer — you do not need to separately adjust for service cost or margin.)

Six weeks of metrics

MetricValue
Website visitors12,000
Sign-ups3,000
Completed first tutoring session1,050
Started free trial210
Converted to paying126
Monthly subscription₹349
Average paid lifetime4 months
Paid marketing spend₹60,000
Customers from paid marketing50
Customers from organic/referral76
Month-2 paying retention75%

Q2AFunnel diagnosis8 marks

Calculate: Visitor→Signup, Signup→First Session, First Session→Trial, Trial→Paying, and overall Visitor→Paying conversion. (5 marks — 1 each)

Which stage shows the largest percentage drop-off? (1 mark) Does that automatically mean it is the most important problem to fix? Explain in 2-3 sentences. (2 marks)

Model answer + marking notes
Model answer

Visitor→Signup = 3,000 ÷ 12,000 = 25%. Signup→First Session = 1,050 ÷ 3,000 = 35%. First Session→Trial = 210 ÷ 1,050 = 20%. Trial→Paying = 126 ÷ 210 = 60%. Overall Visitor→Paying = 126 ÷ 12,000 = 1.05%.

Largest % drop-off: First Session→Trial (80% lost at that step). But the biggest numerical loss is not automatically the biggest opportunity: Trial→Paying already converts at 60%, unusually strong, and cold top-of-funnel always leaks — repairing a high-intent stage can beat buying more traffic, while a small stage can be the wrong place to spend effort. Accept either conclusion if reasoned from the numbers.

Marking: 1 per correct conversion (show the division), 1 for naming First Session→Trial, 2 for a numbers-grounded argument either way.

Q2BCAC, LTV, and the ratio10 marks

Calculate CAC (using paid-marketing customers only), LTV, and LTV:CAC. (3 + 3 + 2 = 8 marks)

In 2-3 sentences, interpret whether this ratio suggests healthy economics for a six-week-old student venture. (2 marks)

Model answer + marking notes
Model answer

CAC = ₹60,000 ÷ 50 = ₹1,200. LTV = ₹349 × 4 = ₹1,396. LTV:CAC = 1,396 ÷ 1,200 ≈ 1.16 : 1.

Interpretation: below the commonly cited 3:1 healthy benchmark — each paid customer only just pays back their acquisition cost. But at six weeks and 126 total customers the sample is very early, so the ratio is directional, not a verdict. Do not fail "concerning" vs "acceptable for this stage" — grade the reasoning.

Marking: right formula with a slipped number loses 1 mark per line, not the line.

Q2CReading an early ratio6 marks

A classmate says: "LTV:CAC below 3:1 means we should shut this down." Give two reasons this conclusion could or could not be premature at this stage. (3 marks each)

Model answer + marking notes
Model answer

Any two of: the sample is very small and early (126 customers, 6 weeks), so both CAC and lifetime are unstable estimates; organic/referral customers (76 of 126) already outnumber paid ones and may carry a completely different, cheaper CAC; the 4-month average paid lifetime is a 6-week snapshot and likely to move as the product matures; CAC from one channel at ₹60,000 of spend does not predict CAC at ₹6,00,000 — channel costs change non-linearly with scale.

Marking: 3 marks per reason that is specific to THESE numbers. A reason generic enough to apply to any startup ("it is too early to tell") earns at most 1.

Q2DThe spend decision6 marks

You have ₹1,50,000 and one month. Where, if and how would you put it into more paid marketing right now? State your decision (2 marks) and give three reasons drawn from the numbers above (1 mark each).

Model answer + marking notes
Model answer

No single correct decision. Model answer (fix before scaling): hold paid spend and fund funnel repair, because (1) 1.16:1 is below 3:1 — scaling paid marketing buys customers who barely pay back ₹1,200 each; (2) the funnel loses 80% at First Session→Trial — the 840 students who finished a session but never trialled are the cheapest recoverable cohort; (3) Trial→Paying converts at 60%, so any trial lift flows strongly into paying customers. A fourth acceptable point: 76 of 126 customers came free via organic/referral, so a referral incentive may beat a ₹1,200 CAC.

A reasoned "spend now" answer also scores — e.g., month-2 retention of 75% suggests lifetime will improve, so buying data while fixing onboarding is defensible. Marking: 2 for a clear decision, 1 per number-grounded reason (max 3). Reasons must cite figures, not vibes.

P3

CycleBazar: the used-cycle marketplace

Prioritisation, judgement & the founder memo · 35 marks · 45 min

CycleBazar is a proposed used-bicycle marketplace for a large residential campus where most students commute. Founders: one mechanical engineering student who ran a cycle-repair stall in their hometown, one design-minded classmate. Interviews with 36 students show 26 have needed a cycle for a semester but did not want to buy new, with 19 citing new-cycle cost (₹6,000+) as the blocker; 16 said they tried finding a used cycle through hostel groups and found it chaotic or scammy. A pilot WhatsApp list plus a weekend "cycle mela", run for three weekends across two hostels (60 students reached), produced 34 listings and 18 completed sales; 9 of the 34 listings came from repeat sellers, and 11 buyers said they would pay ₹99 for a verified-condition tag.

Q3AScore the opportunity10 marks

Using the criteria and weights below, score CycleBazar 1-5 on each (justify each score in one line) and calculate the weighted total: Evidence strength 30% · Market reachability 25% · Founder-team fit 20% · Ease to test further 25%.

(2 marks per criterion for score + justification = 8 marks, 2 marks for correct weighted-sum arithmetic)

Model answer + marking notes
Model answer

There is no single correct set of scores — grade the justification, not the number. A reasonable strong answer: Evidence strength 3/5 (18 real completed sales, but 60 students reached over three weekends), Market reachability 4/5 (one contained campus, both sides reachable through hostel groups), Founder-team fit 4/5 (repair-stall background is a real, relevant asset for condition checks), Ease to test further 4/5 (a WhatsApp-based pilot has already proven possible).

Weighted total: 0.30 × 3 + 0.25 × 4 + 0.20 × 4 + 0.25 × 4 = 0.90 + 1.00 + 0.80 + 1.00 = 3.70/5. Full marks are available for any individually justified set of scores with correct weighted arithmetic — write the products, then the total.

Marking: score with no evidence-linked justification earns at most 1 per criterion; the 2 arithmetic marks reward correct method on the student’s own numbers.

Q3BAttack your own score6 marks

Assume CycleBazar fails within 12 months. Using only the information given, name two plausible reasons your Q3A analysis could have been wrong. (3 marks each)

Model answer + marking notes
Model answer

Any two of: the three-weekend pilot may reflect pent-up one-time supply rather than durable liquidity — once the backlog sells, listings could dry up; 18 sales from 60 students reached could be novelty, not repeatable demand; only 9 of 34 listings came from repeat sellers, so supply durability is thin; the 11 buyers who "would pay" ₹99 for verification is stated intent, not paid behaviour; moving transactions from hostel groups onto a platform transfers the scam risk to the venture — one bad sale could kill trust.

Marking: reward flaws that re-examine the student’s own Q3A scoring logic (e.g., noticing they scored evidence 3/5 while supply-side durability was never tested). Restating a weakness already spelled out in the case text earns at most 1.

Q3CDesign the next experiment9 marks

State one experiment you would run next, and define a clear success threshold and failure threshold — in numbers, not adjectives. (3 marks each)

Model answer + marking notes
Model answer

Model answer: run the verified-tag pilot in four more hostels for four weeks. Success = at least 20% of listed cycles sell within 14 days AND at least 30% of buyers pay ₹99 for the verified tag. Failure = under 8% sell-through, or fewer than 10% of buyers paying for the tag. Both thresholds test the two riskiest assumptions at once: durable liquidity and paid verification.

Marking: 3 for a concrete experiment, 3 for a numeric success threshold, 3 for a numeric failure threshold. Adjective-only thresholds ("if it goes well") lose the numeric marks even when the experiment idea is reasonable.

Q3DThe Founder Memo10 marks

In one line each: Why now? · Strongest evidence · Biggest unknown · Next 30-day bet · What would make you change or kill this thesis? · What do you need next?

Model answer + marking notes
Model answer

Model memo: Why now — every semester ends with final-year sell-offs, and hostel groups are chaotic (16/36 called them scammy), so the workaround is visibly failing. Strongest evidence — 18 completed sales in three weekends with zero marketing. Biggest unknown — whether supply repeats (only 9/34 listings were repeat sellers) and whether buyers will actually pay ₹99, not just say it. Next 30-day bet — the four-hostel verified-tag pilot from Q3C. Kill signal — under 8% sell-through or under 10% tag payment after four weeks → kill or narrow to a listings board. Need next — permission from two more hostels and one person trained to run condition checks.

Marking: roughly 1.5-2 marks per line; specificity beats generic phrasing. "Biggest unknown: whether demand holds once novelty wears off" scores higher than "we don’t know everything yet". The kill line must be a number, not a mood.

6

Lab case studies

Four cases to revise from. Read the story, try each question, then open its answer.

Answer provenance: Kodak and Tinder answers come from the supplied lab Q&A sheets. Rent the Runway and Zomato did not have answer sheets in this batch, so their answers below are study explanations based on the supplied slides and article, not official lab model answers.
01

Kodak: when the incumbent invents its own disruption

Innovation · organisational inertia · 3 questions

Kodak helped create digital photography, yet its profitable film business shaped incentives and decision-making. The lab case asks why a technically capable incumbent could see a shift and still fail to build for it. The central tension is between protecting today's film margins and investing in a lower-margin digital ecosystem before rivals claim it.

Lab questions and model answers

Q1If Kodak’s R&D department invented digital photography in the 1970s, why did internal cultural and organizational structures reject it?
Answer

Kodak suffered from severe "status quo bias" and organizational inertia. The company was culturally and structurally anchored around film manufacturing and its massive 70—80% profit margins. Because past success bred a rigid corporate habit, leadership viewed digital technology not as an exciting evolution, but as an existential threat that would destabilize their legacy workflow, disrupt existing power dynamics, and cannibalize film profits.

Q2How does Christensen’s theory of the "Innovator's Dilemma" explain why highly profitable, well-managed companies like Kodak fail to adapt to disruptive technologies?
Answer

The Innovator’s Dilemma occurs because rational, profit-maximizing managers naturally listen closely to their best existing customers and protect high-margin products. When disruptive technologies first emerge, they are usually lower-margin, imperfect, and unappealing to mainstream core customers. By focusing strictly on sustaining their current cash cows (film), established incumbents dismiss disruptive trends until nimble competitors (like Sony and Canon) capture the new market from the bottom up.

Q3If you were hired as an external venture consultant to Kodak in the late 1990s, what operational structure should you have recommended to protect digital innovation from being killed by legacy film executives?
Answer

Kodak should have spun off a completely independent digital subsidiary or autonomous business unit with its own separate budget, separate leadership, and decoupled performance incentives free from legacy corporate norms. Furthermore, instead of viewing digital cameras merely as hardware substitutes, they needed to build an integrated digital ecosystem (such as early cloud photo storage, digital sharing networks, and consumer software services) to anchor user loyalty long before competitors did.

Source: Kodak syndicate Q&A and IJRISS case report (2026)

02

Tinder: observing behaviour, then seeding one campus

Customer discovery · marketplace cold start · 3 questions

The NST narrative contrasts long questionnaires and desktop matchmaking with students' actual social behaviour at USC. The case describes fear of public rejection, a double-opt-in design that hides unreciprocated interest, and a hyper-local launch. A campus party where the app was the entry requirement helped seed enough people close together for matches to be useful.

Lab questions and model answers

Q1Why would sending a digital survey to 500 college students asking "What do you want in a dating app?" have resulted in completely useless product features?
Answer

Surveys ask people to guess what they want in a vacuum where answering costs them nothing, leading to speculative answers rather than facts. Incremental thinking: Users are trapped by old habits, so students would have only asked for minor tweaks to legacy tools (like better search filters or longer profile essays) instead of a true behavioral solution. Politeness bias: People answer surveys based on what sounds good or what they think you want to hear, rather than what they would actually do under real pressure.

Q2What is the difference between asking a user what they want versus physically observing how they behave in their natural environment?
Answer

Saying versus doing: Asking relies on self-reported opinions that are easily distorted by pride or a desire to avoid awkwardness. Observation tracks real human behavior in the wild (such as the actual social panic of approaching a stranger), revealing psychological blocks users won't articulate. Behavioral truth: People lie with their words in formal surveys, but they tell the absolute truth with their physical actions and body language.

Q3How did Tinder solve the cold-start problem (two-sided marketplace liquidity) by targeting a single campus instead of launching globally?
Answer

Hyper-local density: A matchmaking app has zero value if local liquidity is missing; spreading users across the globe leaves everyone isolated in empty zones. Closed-loop seeding: Tinder concentrated supply and demand into a single, dense ecosystem (the USC campus) where everyone shared the same 3-mile radius and could realistically meet that weekend. Enforced viral loops: They engineered a forced entry mechanism—like hosting a launch party where downloading the app was the mandatory cover charge—creating immediate market density so matches happened within minutes.

Source: NST Tinder narrative and supplied lab Q&A

03

Rent the Runway: test the rental proposition before scaling

Value proposition · experiments · unit economics · 3 questions

The supplied case slides frame designer-dress rental as both a functional bargain and an emotional experience. The team tested demand at universities, then with pictured dresses in a PDF, and later with an invitation-only site. The slides describe a two-sided relationship with renters and designers, referral and publicity-led acquisition, plus operations that require inventory, shipping and cleaning. Their recommendation is to raise capital, improve technology and operations, and test accessories before new verticals. The numerical expansion forecast in the slides is explicitly assumption-driven, not observed profit.

Study questions and source-based answers (not a supplied lab answer sheet)

Q1What was the customer value proposition on each side?
Answer

Renters could access designer clothes for an event rather than buy them, along with the confidence of wearing them. Designers gained an acquisition channel that exposed their products to younger women. The slides present both practical affordability and the emotional experience as parts of the offer.

Q2How did the team test demand before an open launch?
Answer

They trialled rentals at universities, used a PDF of dresses to test whether people would rent electronically, then moved to an invitation-only website to control growth. These steps tested behaviour more directly than simply asking whether someone liked the idea.

Q3What did the slide team recommend, and which figures are assumptions?
Answer

They recommended raising another round to improve the website and logistics, testing accessories, and using rental data to buy inventory more intelligently. Their 12,500 rentals per month and roughly $4.38 million annual profit forecast come from proportional scaling and assumed costs; it is a scenario, not demonstrated performance.

Source: Rent the Runway case slides, pp. 2-4

04

Zomato: discovery, monetisation and growth loops

Platform strategy · marketing · restaurant supply · 3 questions

This 2019 article traces Zomato from Foodiebay's restaurant discovery service into ordering, reservations and Gold membership. It describes a platform connecting diners and restaurants, with revenue from advertising, ordering, membership and other services. The article's historical marketing mix spans direct email, referrals and reviews, social content, search, and expansion into new markets. Read its numbers as dated claims from 2019, not present-day metrics.

Study questions and source-based answers (not a supplied lab answer sheet)

Q1What problems did the platform solve for diners and restaurants?
Answer

For diners, restaurant search and discovery reduced the work of finding places; ordering and reservations added transaction convenience. For restaurants, a listing, advertising, booking and analytics could improve discovery and customer access. The article treats these as linked sides of the platform.

Q2How did the article describe the revenue mix?
Answer

It describes restaurant advertising, commissions from online orders, Gold membership, booking-related charges and event ticketing. Its Figure 2 charts advertising at 66.2%, online orders at 11%, Gold at 11%, event ticketing at 10.6%, and other sources at 1.1% in that historical snapshot. These are not current Zomato figures.

Q3Which growth channels and risk does the case highlight?
Answer

The article describes direct email and SMS, reviews and referrals, social content, search marketing, and expansion through local market presence and acquisitions. It argues that steep discounts can draw deal-seeking customers rather than durable trust, so an acquisition spike alone does not prove retention or healthy economics.

Source: Marketing Strategies of Zomato, 2019, pp. 48-58 (read visually)

7

Outside the classroom

Four things to do this month that no slide can do for you.

Work a shift

Trains: Seeing problems

Spend 3 hours next to someone at work: a kirana owner, a canteen counter, a delivery rider waiting for orders, a clinic reception. Help if they let you. Write down every moment they wait, repeat themselves, or lose money.

10 strangers, 10 days

Trains: Talking to people

One conversation a day with someone who is not a friend, family or an NST student. Five minutes, Mom Test rules: ask about the last time it happened, never about your idea. Log it the same day.

The ₹500 test

Trains: First customers

Get one stranger to pay or commit before you build anything: a pre-order, a ₹50 deposit, a booked slot. A "yes" that costs them nothing does not count.

Startup or business?

Trains: Venture thinking

Pick one local business you like and one startup. For each, ask: could it grow 10× in two years without 10× the people? What stops it? Then ask the same about your idea.

If it isn't logged with proof, it didn't happen.

NST Entrepreneurship Minor · Founder Lab · Links and recaps checked 27 September 2026